The other day my 5 year old daughter was telling me she liked Christmas, “sooooooo much!” We joke with each other all the time, and I decided that would be a good time to joke with her. I say that for all of you that might think I was being mean to my daughter. And yes, she knows when I'm joking. And yes, she likes it when I joke with her.
I teased her and told her what was important was my birthday. She insisted, “No Christmas was important.” I said, “No. My birthday is what's important.” This went back and forth like a tennis match for a couple of minutes. Her voice become more insistent till she said, “No Christmas is important because it's Jesus's birthday!!!”
“Your right,” I said, “Christmas is important because it's celebrating Jesus's birthday. It's not the presents, or the tree, or Santa Claus, or candy canes. Christmas is important because it celebrates when Jesus was born.”
Friday, December 18, 2009
Tuesday, December 1, 2009
Customer BAD Service
Here's the scenario. You call a business and you get transffered from person to person and have to tell the same story over and over agina. It can be any business but it seems to happen with every one of them.
Here's what happen to me recently. I called a computer shop asking if they could install certain software on my computer. For instance, "Hi I was wondering if you could install software "X" on my brand "Z" laptop." The person who answered the phone asks me to hold. Then another person answers the phone, and they say "Hello". I'm expecting that the person who answered the phone has told the next person why I called so I just say "Hello". So they say, "Hello". And I say, "Hello". Finaly they say, "Hello. Can I help you?". So then I realize that I'm going to have to explain all over again. So I say, "Hi I was wondering if you could install software "X" on my brand "Z" laptop.", Which is exactly what I said the first time. So they say, "Can you hold please.". Then the third person answers the phone and they say, "Hello". I'm expecting that the second person I had talked to has told the next person why I called so I just say "Hello". So they say, "Hello". And I say, "Hello". Finaly they say, "Hello. Can I help you?". So then I realize that I'm going to have to explain for the third time. So I say, "Hi I was wondering if you could install software "X" on my brand "Z" laptop.", Which is exactly whay I said the first two times.
But why should a customer have to go through this? Is this, some strange test by business to make sure you really want their help? Couldn't the first person simply have told the second, why I called? Instead of the second person answering the phone, they could have given it to the third person and expalined to them what I wanted. If it had been done that way I would have only had to tell my story once.
I could understand if I was calling a big business that was in a large building with many offices on several floors so that they had to transfer my call from one office to another and they had no way to tell the next person why I was calling. But this was a business where they all worked in the same room and were handing the phone off to each other. And this isn't a once in a while scenario it happen everytime I call any business and I'm handed off from one person to another.
Instead of customer service, it's customer bad service. As in, bad service to the customer.
Here's what happen to me recently. I called a computer shop asking if they could install certain software on my computer. For instance, "Hi I was wondering if you could install software "X" on my brand "Z" laptop." The person who answered the phone asks me to hold. Then another person answers the phone, and they say "Hello". I'm expecting that the person who answered the phone has told the next person why I called so I just say "Hello". So they say, "Hello". And I say, "Hello". Finaly they say, "Hello. Can I help you?". So then I realize that I'm going to have to explain all over again. So I say, "Hi I was wondering if you could install software "X" on my brand "Z" laptop.", Which is exactly what I said the first time. So they say, "Can you hold please.". Then the third person answers the phone and they say, "Hello". I'm expecting that the second person I had talked to has told the next person why I called so I just say "Hello". So they say, "Hello". And I say, "Hello". Finaly they say, "Hello. Can I help you?". So then I realize that I'm going to have to explain for the third time. So I say, "Hi I was wondering if you could install software "X" on my brand "Z" laptop.", Which is exactly whay I said the first two times.
But why should a customer have to go through this? Is this, some strange test by business to make sure you really want their help? Couldn't the first person simply have told the second, why I called? Instead of the second person answering the phone, they could have given it to the third person and expalined to them what I wanted. If it had been done that way I would have only had to tell my story once.
I could understand if I was calling a big business that was in a large building with many offices on several floors so that they had to transfer my call from one office to another and they had no way to tell the next person why I was calling. But this was a business where they all worked in the same room and were handing the phone off to each other. And this isn't a once in a while scenario it happen everytime I call any business and I'm handed off from one person to another.
Instead of customer service, it's customer bad service. As in, bad service to the customer.
Remember Ondoy, Remember it's Victims, Remember to Pray.
How long has it been since you thought about the flood victims in the Philippines? When things like the flood happens and you haven't expereinced it yourself you can't really know what it's like. Things we don't really know we tend to forget. We feel so bad when we first hear the news but so often we soon forget. So my questions is, “Have you forgotten?”
Well the people that survived the flood haven't forgotten. Some of them are still mourning the death of loved ones lost in the flood. Remember, people died in the flood. Some of them are still struggling with trying to find a place to live. Remember people lost their homes and possesions in the flood. Some of them are wondering what to do about jobs and business. Remember people lost jobs and businesses because business were closed temporarily and permanently in the flood. Many businesses were destroyed. Remember.
It's too easy to forget. The news media makes big headlines when something bad first happens, but soon the stories become less and less until you hear no more about it. Then we start to forget. But those people are still there. People are still mourning the death of loved ones. People are still without places to live. People are still out of work. People are still without enough food. People are still without clean drinking water. I know I repeated myself but it was intentional. We need to remember. Let's not forget.
Some will say, “Well it's too bad to remember and there is nothing I can do anyway.” Well that's not really true. If you can't help with money or food or clothing, you can pray. Pray really does change things.
Remember the flood victims and remember to pray.
Well the people that survived the flood haven't forgotten. Some of them are still mourning the death of loved ones lost in the flood. Remember, people died in the flood. Some of them are still struggling with trying to find a place to live. Remember people lost their homes and possesions in the flood. Some of them are wondering what to do about jobs and business. Remember people lost jobs and businesses because business were closed temporarily and permanently in the flood. Many businesses were destroyed. Remember.
It's too easy to forget. The news media makes big headlines when something bad first happens, but soon the stories become less and less until you hear no more about it. Then we start to forget. But those people are still there. People are still mourning the death of loved ones. People are still without places to live. People are still out of work. People are still without enough food. People are still without clean drinking water. I know I repeated myself but it was intentional. We need to remember. Let's not forget.
Some will say, “Well it's too bad to remember and there is nothing I can do anyway.” Well that's not really true. If you can't help with money or food or clothing, you can pray. Pray really does change things.
Remember the flood victims and remember to pray.
About Wally
Hi I'm Wally. This web site is about whatever I want it to be about. What I mean to say is that I'll talk about whatever I want to talk about, and post whatever I want to post because it's MY web site. I know I'll talk computers since I love computers. I love food so I'll talk about food and restuarants. I'll talk about movies from time to time also. Sometimes I'll just complain about stuff like taxi drivers or how businesses run things. I may complain about bad customer service or stupid policies. I'll just write about whatever is in my mind at the time. So I hope you find my thoughts entertaining and informative. Of course you might find them bizzare or just stupid. I don't care. They are my thoughts and I'll think them if I want to. Truth is we usually don't have any choice about what pops into our minds. So if they pop into my mind there's a fifty-fifty chance I'll post it here.
Soon I'll post an email address that you can email me at. You can tell me what you think about something I've written or complain about something else. If you have something on your mind, maybe I'll write something about it on my site. Beware. If you email me something you've been thinking about, and I write about it don't say I stole your idea, since right here and now you've already been warned.
If you email me just to say something brilliant like “You SUCK!” I'll either ignore you or maybe I'll post something about how much of a genius you aren't.
Welcome to my website. I hope you enjoy.
Soon I'll post an email address that you can email me at. You can tell me what you think about something I've written or complain about something else. If you have something on your mind, maybe I'll write something about it on my site. Beware. If you email me something you've been thinking about, and I write about it don't say I stole your idea, since right here and now you've already been warned.
If you email me just to say something brilliant like “You SUCK!” I'll either ignore you or maybe I'll post something about how much of a genius you aren't.
Welcome to my website. I hope you enjoy.
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